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5C00030K - Avaya Aura® Contact Center Support
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designed for individuals responsible for the implementation, configuration and support of the Avaya Aura® Contact Center and those attempting to earn the ACSS - Avaya Aura® Contact Center Support credential

40 Hours
  • Describe Avaya Aura® Contact Center SIP architecture, licensing, performance optimization, and system security
  • Use Operating System troubleshooting tools including ping, nslookup, telnet, netstat, and the Windows Service manager to troubleshoot Avaya Aura® Contact Center
  • Troubleshoot Avaya Aura® Contact Center installation and upgrade issues
  • Troubleshoot Avaya Aura® Contact Center system components including Contact Center Manger Server, Contact Center Manager Administration, Communication Control Toolkit, Contact Center Multimedia, Avaya Aura® Agent Desktop, and Avaya Media Server
  • Troubleshoot Avaya Aura® Contact Center High Availability installations
  • Use advanced troubleshooting tools including Avaya Grep, Wireshark, Avaya SIP Sleuth, SGM Management Client, SQuirreL SQL Client, and Phantom Scan Utility to troubleshoot Avaya Aura& Contact Center"
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