CAPPS - Integrating Cisco Unified Communications Applications
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The knowledge and skills that a learner must have before attending this course are as follows:


  • Working knowledge of converged voice and data networks.
  • Basic knowledge of Cisco IOS gateways.
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
  • Cisco CCNA certification recommended prerequisite.
40 Hours
  • Course Introduction
  • Introduction to Voice Mail
  • Cisco Unity Connection in a Cisco Unified Communications Manager Environment
  • Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
  • Voice Profile for Internet Mail Implementation
  • Cisco Unified Presence Implementation
  • Channel Partner / Reseller
  • Customer
  • Employee
Exams & Prerequisite
This course is part of these/this Exam(s):
This course requires these/this course(s):

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